How can we help?
We’ve curated answers to our shipping & tracking FAQs (Frequently Asked Questions). Can’t find what you need? Contact us for personalized assistance within 24 hours.
Shipping Information
Our products are all shipped from China.
Finished products are shipped within 2 days, while customized products take 5-7 days to ship.
Yes, all products need to go through customs. When the customs inspects the package, the recipient needs to handle the clearance issues in a timely manner to avoid the product being held.
Our products do not include tariffs. Customers need to bear the customs duties themselves.
The EU tariff is 20%, while the US tariff is 30%. Specific tariffs for other countries can be consulted with customer service.
Postal packages take 20-25 days to arrive. Air freight takes 7-10 days to arrive, while sea freight takes 30-60 days to arrive.
You can contact our customer service to report this matter. Customer service will help you submit an application and apply for compensation or reissue.
17 Track: https://www.17track.net/en/tracking
Payment FAQ
Our store uniformly uses US dollars as the transaction currency.
We accept a variety of payment methods, including credit cards. Please check the available options during checkout.
We accept a variety of payment methods, including credit cards. Please check the available options during checkout.
Our payment gateway is built on Stripe, which provides secure payment processing. Payment failures can occur for various reasons. You can refer to this article for more information: Card decline codes: A complete list and what they mean.
Return & Exchanges
You can change your order before the item is shipped. However, once the item has been dispatched, we are unable to make any changes to the order.
We will issue a refund through the original payment method used for your purchase.